Whatever happened to customer service?

Have you ever been fortunate enough to experience this seemingly extinct concept called “customer care?” If so, you’re one of the few that has yet to experience true customer service online. More often than not, we get terrible service, discourteous service, or a complete and total lack of service. Sound familiar yet?
Have you ever sent questions to a company you were thinking of buying from, but only got half of those questions answered? And, the ones that were answered were only HALF ANSWERED themselves? If so, did you follow through to buy from them? Probably not.

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‘Hit the Road, Jack!’ Giving Difficult Customers THE BOOT!

Have you ever heard the adage, “the customer is always right?” Yes? Well, it doesn’t apply to home business owners and entrepreneurs. No, I haven’t lost my marbles. It’s true. This CAN NOT apply for home-based businesses, and you’d better believe I’m going to tell you why.
NOTE: Before you go and get “boot happy,” realize that this article is NOT to be followed as standard customer service procedure. It should be used with care, VERY rarely, and hardly at all. Knowing how to deal with difficult customers is imperative for quality customer service.
A small business owner simply can not afford to treat all of his or her prospective customers with the same level of service. Why? It’s simple. Home business owners need to be selective, to a degree, in order to keep business running smoothly, and to satisfy the prospects that DESERVE satisfaction.

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